Now in its eleventh year, the New York Multifamily Summit brings together hundreds of the most active and influential multifamily players across the Northeast and Tri-State area. This year’s conference takes on a special urgency in light of proposed changes to rent stabilization laws, which are poised to upend the New York apartment industry. The new regulations could cause massive devaluation of multifamily properties overnight, which would effectively stop momentum and could even leave some owners unable to refinance their properties, leading to distress and possibly foreclosure.

This highly interactive and timely conference addresses today’s toughest and most urgent challenges in investment, development, financing, construction, deal flow, and property management.

Check out the recap from this event and see more pictures here.

Keynote Meredith Marshall
Audience
Emerging Neighborhood Panel
Technology & Innovation Panel

Get Involved!

Speakers & Agenda

Rachel Golden
(347) 689-4706
E-mail Me

Registration

Scott Milliken
(646) 862-9912
E-mail Me

Sponsorship & Exhibiting

Amber Collins
(646) 783-3940
E-mail Me

Who Speaks

Speakers at the New York Multifamily Summit are senior executives from top multifamily owners, investors, managers and developers from the greater New York City region, as well as a curated selection of industry leaders from organizations that impact the multifamily sector today.

Keynote Speaker

Meredith Marshall

Meredith Marshall
Managing Partner & Co-Founder
BRP Companies

Speakers

Chris Balestra

Chris Balestra
Chief Investment Officer
Taconic Investment Partners

David Brickman

David Brickman
Partner
Onex Real Estate Partners

Eric Brody

Eric Brody
Chief Operating Officer
Wonder Works Construction

Ryan Cassidy

Ryan Cassidy
Director – Sustainability & Construction
RiseBoro Community Partnership

Rob Deckey

Rob Deckey
Managing Director
Invesco

Matt Drummond

Matthew Drummond
Managing Director – Investments
Square Mile Capital

Nana Duncan

Nana Duncan
Principal
Thatcher Duncan Group

Ben Korman

Ben Korman
Chief Executive Officer
Lotus Equity Group

Georgia Kromrei

Georgia Kromrei
Reporter
The Real Deal

Charlie Leonard

Charlie Leonard
Director – Acquisitions
Rockwood Capital

Scott Marino

Scott Marino
Executive Director
Rose Associates

Jay Martin

Jay Martin
Executive Director
Community Housing Improvement Program (CHIP)

Robert Morgenstern

Robert Morgenstern
Managing Principal
Morgenstern Capital

Ken Morrison

Kenneth Morrison
Principal
Lemor Development Group

Alison Novak

Alison Novak
Principal
Hudson Companies

Adam Parkoff

Adam Parkoff
Principal
Parkoff Organization

Eyal Reggev

Eyal Reggev
President
Stonehenge

Paul Rode

Paul Rode
Director – Engineering
RXR Realty

Beatrice Sibbles

Beatrice Sibblies
Managing Partner
BOS Development

Eddie Small

Eddie Small
Reporter
The Real Deal

David Sorise

David Sorise
Senior Vice President
Pinnacle Living

Jon Vogel

Jon Vogel
SVP – Development
AvalonBay Communities

Phil Watkins

Phil Watkins
Principal
Megalith Capital Management

Lauren Zullo

Lauren Zullo
Director – Sustainability
Jonathan Rose Companies

Karine Blanc

Karine Blanc
Director – Multifamily
The Blau & Berg Company

Matthew Brett

Matthew Brett
Partner
Belkin Burden Wenig & Goldman

Jude Chiy

Jude Chiy
Founder & CEO
Flamingo – Resident Engagement Platform

Michael D'Onofrio

Michael D’Onofrio
Managing Director
Engineered Tax Services

Aaron Emigh

Aaron Emigh
CEO & Co-Founder
Brilliant

Drew Fletcher

Drew Fletcher
President
Greystone Capital Advisors

Eric Goidel

Eric Goidel
Senior Partner
Borah Goldstein

Michael Hejtmanek

Michael Hejtmanek
Chief Operating Officer
Aware by Buildinglink

Jeff Hendler

Jeff Hendler
Chief Executive Officer
Logical Buildings

Brandon James

Brandon James
Associate
Borah, Goldstein

Ron Lagnado

Ron Lagnado
Partner
Mazars

Pamela Michaels

Pamela Michaels
Vice President
Asset Preservation

Dean Nelson

Dean Nelson
Principal
Marks Paneth

Daniel Palmier

Daniel Palmier
Chief Executive Officer
UC Funds

Daniel Parker

Daniel Parker
Managing Director
Hodges Ward Elliott

Thomas Peloquin

Thomas Peloquin
Principal
PGIM Real Estate Finance

Jaime Pereira

Jaime Pereira
Business Development Manager
Ecosystem

Kara Rakowski

Kara Rakowski
Partner
Belkin Burden Wenig & Goldman

Michael Rothschild

Michael Rothschild
Vice President
AJ Clarke Real Estate

Abe Schlisselfeld

Abe Schlisselfeld
Partner
Marks Paneth

Charles Schoenau

Charles Schoenau
Managing Director
Insurent

Jodi Stein

Jodi Stein
Partner
Herrick Feinstein

Garrett Thelander

Garrett Thelander
Managing Director – Institutional Loans
CIT Bank

Cory Weiss

Cory Weiss
Partner
Ingram Yuzek

Featured Participant

Charlie Bendit

Taconic Investment Partners

Megumi Brod

Rockefeller Group

Jeff Dvorett

Midwood

Marc Ehrlich

Rose Associates

Francis Greenburger

Time Equities

Joseph Hamway

Industrie Capital Partners

Christopher Hartmann

Kirkland & Ellis

Isaac Henderson

L+M Development Partners

David Hochfelder

Naftali Group

Paul Hughson

Island Capital

Jay Jameson

Silverback Development

Rony Kravel

Shel Capital

Shari Laskowitz

Ingram Yuzek Gainen Carroll & Bertolotti

Arik Lifshitz

DSA Property Group

Lesley Lisser

Invesco

Matt Lobron

Megalith Capital Management

Daniela Lucchetto

Fetner Properties

Raphael Mandelbaum

LanTree Developments

Ronnie Mandler

Best Energy Power

Dean Marchi

Grand Street Development

Andrew Miller

Novel Property Ventures

David Parisier

Paredim Partners

Brian Peters

Rose Associates

Erik Sabotka

Bozzuto

Alex Saltzman

Alchemy Properties

Eric Schoenfeld

Tannenbaum Helpern Syracuse & Hirschtritt

Daniel Simchi

M1 CAPITAL

Jeff Simpson

Arch Companies

Scott Solish

Greenland USA

Mike Vinocur

Building Equity Management

Susi Yu

L&L MAG

  • Chris Balestra, Chief Investment Officer, Taconic Investment Partners
  • David Brickman, Partner, Onex Real Estate Partners
  • Ryan Cassidy, Director – Sustainability & Construction, RiseBoro Community Partnership
  • Rob Deckey, Managing Director, Invesco
  • Matthew Drummond, Managing Director – Investments, Square Mile Capital
  • Nana Duncan, Principal, Thatcher Duncan Group
  • Ben Korman, Chief Executive Officer, Lotus Equity Group
  • Georgia Kromrei, Reporter, The Real Deal
  • Charlie Leonard, Director – Acquisitions, Rockwood Capital
  • Scott Marino, Executive Director, Rose Associates
  • Jay Martin, Executive Director, Community Housing Improvement Program (CHIP)
  • Robert Morgenstern, Managing Principal, Morgenstern Capital
  • Kenneth Morrison, Principal, Lemor Development Group
  • Alison Novak, Principal, Hudson Companies
  • Adam Parkoff, Principal, Parkoff Organization
  • Eyal Reggev, President, Stonehenge
  • Paul Rode, Director – Engineering, RXR Realty
  • Beatrice Sibblies, Managing Partner, BOS Development
  • Eddie Small, Reporter, Real Deal
  • David Sorise, Senior Vice President, Pinnacle Living
  • Jon Vogel, SVP – Development, AvalonBay Communities
  • Phil Watkins, Principal, Megalith Capital Management
  • Lauren Zullo, Director – Sustainability, Jonathan Rose Companies
  • Karine Blanc, Director – Multifamily, The Blau & Berg Company
  • Matthew Brett, Partner, Belkin Burden Wenig & Goldman
  • Jude Chiy, Founder & CEO, Flamingo
  • Michael D’Onofrio, Managing Director, Engineered Tax Services
  • Aaron Emigh, CEO & Co-Founder, Brilliant
  • Drew Fletcher, President, Greystone Capital Advisors
  • Eric Goidel, Senior Partner, Borah Goldstein
  • Michael Hejtmanek, President, BuildingLink
  • Jeff Hendler, Chief Executive Officer, Logical Buildings
  • Brandon James, Associate, Borah, Goldstein
  • Ron Lagnado, Partner, Mazars
  • Pamela Michaels, Vice President, Asset Preservation
  • Dean Nelson, Principal, Marks Paneth
  • Daniel Palmier, Chief Executive Officer, UC Funds
  • Daniel Parker, Managing Director, Hodges Ward Elliott
  • Thomas Peloquin, Principal, PGIM Real Estate Finance
  • Jaime Pereira, Business Development Manager, Ecosystem
  • Kara Rakowski, Partner, Belkin Burden Wenig & Goldman
  • Michael Rothschild, Vice President, AJ Clarke Real Estate
  • Abe Schlisselfeld, Partner, Marks Paneth
  • Charles Schoenau, Managing Director, Insurent
  • Jodi Stein, Partner, Herrick Feinstein
  • Garrett Thelander, Managing Director Institutional Loans, CIT Bank
  • Cory Weiss, Partner, Ingram Yuzek

Attending Companies (Partial List)

  • Acadia Realty Trust
  • Alchemy Properties
  • Anbau
  • Arch Companies
  • Artmast Realty
  • AvalonBay Communities
  • Baupost Group
  • Blackstone Group
  • BOS Development
  • Bozzuto Management Company
  • BRP Companies
  • Building Equity Management
  • Buligo Capital
  • Camber Property Group
  • Carmel Partners
  • City Skyline Realty
  • Community Housing Improvement Program
  • Coney Realty Group
  • DelShah Capital
  • Dermot Company
  • DH Property Holdings
  • DHA Capital
  • DSA Property Group
  • Edge Principal Advisors
  • Edison Properties
  • Empress Property Group
  • Fetner Properties
  • Fortress Investment Group
  • Grand Street Development
  • Greenland
  • H.I.G. Realty Partners
  • Hap Investments
  • Heights Real Estate
  • Herrick, Feinstein
  • HUBB NYC Properties
  • Hudson Companies
  • Industrie Capital Partners
  • Invesco
  • Island Capital
  • J & L Holding Corporation
  • J.P. Morgan Asset Management
  • Jerusalem International Fellows
  • Jonathan Rose Companies
  • JRC Management
  • Kotsonis Organization
  • Kushner
  • L&L MAG
  • L+M Development Partners
  • LanTree Developments
  • Lemor Development Group
  • Lendlease Development
  • Livingston Group
  • Lotus Equity Group
  • M1 Capital
  • Mack Property Management
  • Megalith Capital Management
  • Metro Loft Management
  • Midwood
  • Minerva New York
  • Morgenstern Capital
  • Mosbacher Properties Group
  • Naftali Group
  • New Valley Realty
  • Novel Property Ventures
  • Onex Real Estate Partners
  • Oxford Capital Group
  • Paredim Partners
  • Parkoff Organization
  • Pembrook Capital Management
  • Philton Contracting
  • Pinnacle Living
  • Rennie-Walker Holdings
  • RFR Holdings
  • RiseBoro Community Partnership
  • RiverOak Investment
  • Rockefeller Group
  • RockFarmer Properties
  • Rockwood Capital
  • Rose Associates
  • Roseland/Mack-Cali
  • RXR Realty
  • Shamah Properties
  • Silverback Development
  • Silverstein Properties
  • Silverstone Property Group
  • SiteCompli
  • Slate Property Group
  • Square Mile Capital
  • Stern Park
  • Stonehenge
  • Taconic Investment Partners
  • The Albanese Organization
  • The Marcus Organization
  • Time Equities
  • Time Square Development
  • Townhouse Property Group
  • Trevian Capital
  • Tri State Properties
  • Tungdot
  • United American Land
  • Vornado Realty Trust
  • Windsor Communities
  • Wolf Multifamily Investments
  • Wonder Works Construction

Agenda

7:45 AM

Breakfast & Networking

Hosted by:

8:00 AM

DHCR-mageddon: What You Don’t Know about the Recent Rent Regulation Changes Can Hurt You

New York’s entire Rent Regulatory framework has changed, upending vacancy deregulation, preferential rents, MCI’s, IAI’s, vacancy bonuses and more. Belkin Burden Wenig & Goldman, LLP will be conducting a special informational seminar kicking off at 8:00 am. Experienced BBWG partners will present an overview of the new laws and the many ramifications for the ownership and management of rent regulated properties. The workshop includes ample opportunity for Q&A to address specific concerns related to your properties / situation.

Presented by:

  • Matthew Brett, Partner, Belkin Burden Wenig & Goldman
  • Kara Rakowski, Partner, Belkin Burden Wenig & Goldman

9:00 AM

Opening Remarks

9:10 AM

Market Presentation / Keynote

Keynote:

  • Meredith Marshall, Managing Partner & Co-Founder, BRP Companies

Interviewed by:

  • Georgia Kromrei, Reporter, The Real Deal

9:45 AM

Why All Apartments Will Be Smart, and How It Will Happen

 

As consumer demand for smart home technology continues to explode, tenants young and old increasingly expect modern residential properties to be smart. At the same time, the cost barriers are melting, and efficiencies are emerging. This represents a massive growth opportunity for savvy developers and property managers. This brief talk will focus on the opportunity that multifamily developers have to shape the future of the smart apartment living, and explore the drivers and enablers of the trend.

Presented by:

  • Aaron Emigh, CEO & Co-founder, Brilliant

9:55 AM

On the Horizon: State of the Market & Emerging Trends

This session will bring together some of the region’s most prominent multifamily leaders to discuss the industry’s biggest issues and trends including the new rent regulations, affordable housing, opportunity zones, AI, innovations in senior housing, micro-units and co-living developments.

  • Will New York’s new rent laws scare off investors?
  • Which NYC neighborhoods show the most promise in terms of Opportunity Zones and land prices?
  • What are the best strategies for working with the city on affordable housing?

Moderator:

  • Ron Lagnado, Partner, Mazars

Panelists:

  • Eric Brody, Chief Operating Officer, Wonder Works Construction
  • Pamela Michaels, Senior Vice President, Asset Preservation
  • Daniel Parker, Managing Director, Hodges Ward Elliott
  • Jon Vogel, SVP – Development, AvalonBay Communities

10:40 AM

Morning Break

11:15 AM

Track A – Time for Reinvention: New Value-add & Redevelopment Strategies

The new rent regulation laws have changed the landscape of value-add investments in the NY tri-state and investors are wondering what lies ahead. Some leading local multifamily organizations are currently continuing to buy but the return threshold has come down.

  • When will it be the right time to make value-add investments?
  • What are your short-term and long-term strategies for seeing an ROI?
  • What is the new business model for value-add in NYC?

Moderator:

  • Jaime Pereira, Senior Business Development Manager, Ecosystem

Panelists:

  • Chris Balestra, Chief Investment Officer, Taconic Investment Partners
  • Daniel Palmier, CEO, UC FUNDS
  • Beatrice Sibblies, Managing Partner, BOS Development
  • Garrett Thelander, Managing Director, CIT Bank
  • Phil Watkins, Principal, Megalith Capital Management

11:15 AM

Track B – Great Expectations: Trends for Improving the Tenant Experience

Today’s renters have high expectations for their living experience and that includes the latest, innovative technologies. In order to maintain positive relationships, good communication with your tenants is key, and is often achieved using various AI and CRM platforms for leasing, rent payment, maintenance management and package delivery.

  • When will it be the right time to make value-add investments?
  • What are your short-term and long-term strategies for seeing an ROI?
  • What is the new business model for value-add in NYC?

Moderator:

  • Jude Chiy, Founder & CEO, Flamingo

Panelists:

  • Scott Marino, Executive Director – Multifamily Management, Rose Associates
  • Eyal Reggev, President, Stonehenge
  • Charles Schoenau, Managing Director, Insurent
  • David Sorise, Senior Vice President, Pinnacle City Living

12:00 PM

Track A – The Window of Opportunity: Multifamily Financing & Investment Possibilities

In the wake of so much recent upheaval in the NYC multifamily market, many institutional investors are now looking at other regions of the country. Lenders are holding back on financing capital improvements. Developers are freezing construction on some of their biggest properties. The industry is seeing more and more debt foreclosures.

  • In light of these challenges, where can you find the best opportunities for both equity and debt, from a perspective of deploying capital as well as raising it?
  • How should you revise your organization’s long-term investment strategy?
  • What kind of deals can investors take advantage of during this period of change?

Moderator:

  • Eddie Small, Reporter, Real Deal

Panelists:

  • Rob Deckey, Managing Director, Invesco
  • Matthew Drummond, Managing Director – Investments, Square Mile Capital
  • Drew Fletcher, President, Greystone Capital Advisors
  • Charlie Leonard, Director – Acquisitions, Rockwood Capital
  • Thomas Peloquin, Principal, PGIM Real Estate Finance

12:00 PM

Track B – Energy Efficient Building Technology & Innovation

In an attempt to make NYC carbon-neutral by 2050, local lawmakers have imposed the Climate Mobilization Act, which will prompt a rollout of the most aggressive legislation to curb greenhouse gas emissions ever. Developers will be expected to do big energy retrofits, greatly reducing the carbon intensity of the electricity they use. But it comes at a cost and some industry insiders are concerned that these regulations will make it more difficult for developments to accommodate growth.

  • Which existing and emerging building technologies can best optimize your property’s operations, energy usage & carbon footprint?
  • How can you get buy-in from your tenants without making them feel like they’re doing extra work?
  • What incentives is the city providing to help offset costs?

Moderator:

  • Dean Nelson, Principal, Marks Paneth

Panelists:

  • Ryan Cassidy, Director – Sustainability & Construction, RiseBoro Community Partnership
  • Michael Hejtmanek, Chief Operating Officer, Aware by BuildingLink
  • Jeff Hendler, Chief Executive Officer, Logical Buildings
  • Alison Novak, Principal, Hudson Companies
  • Paul Rode, Director – Engineering, RXR Realty
  • Lauren Zullo, Director – Sustainability, Jonathan Rose Companies

12:40 PM

Networking Lunch

12:50 PM

Track A – Lunch Workshop – Tax Free Forever: New Information Just Released About Opportunity Zones and Tax Policy changes

Presented by:

  • Michael D’Onofrio, Managing Director, Engineered Tax Services

12:50 PM

Track B – New York City Climate Mobilization Act: How to Save Green While Going Green

Presented by:

  • Eric Goidel, Senior Partner, Borah Goldstein Altschuler Nahins & Goidel
  • Brandon James, Associate, Borah Goldstein Altschuler Nahins & Goidel

1:35 PM

Knowing Where to Look: Emerging Neighborhood Investments

Due to the current state of land prices, developers & investors are looking at less densely populated areas in New York City such as the Bronx, Yonkers, Newark & Westchester. Financial incentives, the lower cost of land and of doing business in general, have prompted the revitalization of these areas.

  • Which NYC submarkets offer the most bang for your buck?
  • What should you look for when evaluating the needs of these communities?
  • What do new zoning laws mean for your investment?
  • How do you stay ahead of the competition?

Moderator:

  • Jodi Stein, Partner, Herrick Feinstein

Panelists:

  • Karine Blanc, Director – Multifamily, The Blau & Berg Company
  • David Brickman, Partner, Onex Real Estate Partners
  • Nana Duncan, Principal, Thatcher Duncan Group
  • Ben Korman, Chief Executive Officer, Lotus Equity Group
  • Kenneth Morrison, Principal, Lemor Development Group

2:20 PM

Keeping Your Feet on the Ground: Rent Regulation Update Panel

New York City’s new controversial rent laws were imposed as a solution to the current affordable housing crisis. But local property owners, developers and investors are fearful of the big picture implications of these new complex and restrictive rules. For example, owners may now be discouraged to make housing improvements, which may lower the quality of housing overall. Many industry leaders are still struggling to understand the basics of what these regulations mean. Whether you’re investing in rent regulated properties or not, the broader impact on the industry may have an impact on your business regardless.

  • Will NYC see a deterioration of housing conditions.
  • How will these new regulations impact housing supply?
  • What does the future hold for small owners?
  • How badly will they affect NYC’s affordable housing programs?
  • This group of industry insiders will answer your most pressing questions.

Moderator:

  • Abe Schlisselfeld, Partner, Marks Paneth

Panelists:

  • Jay Martin, Executive Director, Community Housing Improvement Program (CHIP)
  • Robert Morgenstern, Managing Principal, Morgenstern Capital
  • Adam Parkoff, Principal, Parkoff Organization
  • Michael Rothschild, Vice President, AJ Clarke Real Estate
  • Cory Weiss, Partner, Ingram Yuzek

3:00 PM

Closing Remarks

3:10 PM

Networking Reception

Roundtables

Conference registration does not automatically qualify you to participate in a Roundtable; separate registration is required. If you are interested in participating, contact Scott Milliken at scott@greenpearlevents.com.

11:15 AM

Track C – Multifamily Developers’ Roundtable

11:15 AM

Track D – Multifamily C-Suite Roundtable

1:35 PM

Track C – Multifamily Operators Roundtable

1:35 PM

Track D – Multifamily Acquisitions Roundtable

Agenda

7:45 AM

Breakfast & Networking

Hosted by:

8:00 AM

DHCR-mageddon: What You Don’t Know about the Recent Rent Regulation Changes Can Hurt You

9:00 AM

Opening Remarks

9:45 AM

On the Horizon: State of the Market & Emerging Trends

10:30 AM

Morning Break

11:15 AM

Track A – Time for Reinvention: New Value-add & Redevelopment Strategies

11:15 AM

Track B – Great Expectations: Trends for Improving the Tenant Experience

12:00 PM

Track A – The Window of Opportunity: Multifamily Financing & Investment Possibilities

12:00 PM

Track B – Energy Efficient Building Technology & Innovation

12:40 PM

Networking Lunch

12:50 PM

Track B – Lunch Workshop – Tax Free Forever: New information just released about Opportunity Zones and Tax Policy changes

1:35 PM

Knowing Where to Look: Emerging Neighborhood Investments

2:20 PM

Keeping Your Feet on the Ground: Rent Regulation Update Panel

3:30 PM

Closing Remarks

3:35 PM

Networking Reception

Roundtables

Conference registration does not automatically qualify you to participate in a Roundtable; separate registration is required. If you are interested in participating, contact Scott Milliken at scott@greenpearlevents.com.

11:15 AM

Track C – Multifamily Developers’ Roundtable

11:15 AM

Track D – Multifamily C-Suite Roundtable

1:35 PM

Track C – Multifamily Operators Roundtable

1:35 PM

Track D – Multifamily Acquisitions Roundtable

Who Sponsors

Sponsors of the RealInsight New York Multifamily Summit are typically industry leading consultants, vendors, and service providers looking to secure new business from medium to large sized multifamily investors, owner, managers and developers.

2019 Sponsors

AggressiveEnergy
AJ Clarke
Asset Preservation
BBWG
Best Energy Power
The Blau & Berg Company 180x145
Borah Goldstein
Brilliant
BuildingLink
CIT Bank
CityLift
Dormakaba
Ecosystem
ETS
eVest
Flamingo
Fleur Elise bkln
Greystone
Herrick Feinstein
HD Supply Solutions
Hodges Ward Elliott
Ingram
Insurent
Katerra
Kirkland & Ellis
Logical Buildings
Mannington
Marks Paneth
Mazars
NYWM
PGIM
Resource
Sinewave Networks
Starry
Tannenbaum Helpern Syracuse and Hirschtritt
UC Funds
Westfalia

Venue

New York Multifamily Summit
October 31, 2019

New Yorker Hotel
481 8th Ave
New York

New Yorker Hotel

Testimonials

“They keynote speakers were truly excellent, and they drew in a large group of multifamily owners, which is helped me make new connections and setup meetings.”

“The breakout sessions are a great way to dive deep into niche topics; I work in finance, and I was able to connect with developers and deal sponsors looking for capital.”

The networking is fantastic. My entire career is laid out in front of me at this event: people I’ve done business with and those I hope to do business with in the future.”

Get Involved!

Speakers & Agenda

Rachel Golden
(347) 689-4706
E-mail Me

Registration

Scott Milliken
(646) 862-9912
E-mail Me

Sponsorship & Exhibiting

Amber Collins
(646) 783-3940
E-mail Me

What it means to be Powered by GreenPearl

We believe in the magic that happens when the smartest, boldest minds come together resulting in business growth and industry evolution. We build high-value events that foster relationships, tap into intellectual wisdom, promote authentic interaction and create success for our clients.